Returns & Exchanges

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Policy

If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:

The product was purchased in the last 30 days
The product is in its original packaging
The product isn’t used or damaged
You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.
Shipping charges incurred in connection with the exchange or return of new merchandise is non-refundable.  You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Denizen World.  

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

  • Items purchased in the last 30 days.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
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